topic Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw in Access Points - Indoor and Outdoor

I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 09:17:55 GMT

Hello,
I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 9.9.0.0 build 216
R300 fw is: 9.8.3.0.14

When I approve AP on the controller, fw upgrade starts, after that is AP disconnected, after a while fw upgrade starts again and this is happening again and again... (fw upgrade -> disconnected -> fw upgrade -> disconnected.........).

Has anyone an idea how to solve this?

I can't even find 9.9.0.0.216 fw file on the Ruckus website to upgrade this AP manually...

All suggestions are greatly appreciated.. Thank you....

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

monnat_systems — Thu, 31 Aug 2017 10:22:52 GMT

where is this R300?
Is it on the same location as controller ??
Or is it on remote location, connecting back to controller on VPN or MPLS??
do u have more AP's which are connected on controller?

R300 is holding firmware version which controller will accept and will perform upgrade/downgrade on its own... process is failing for some reason which not clear with info from you at this time...

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

abilash_p_r — Thu, 31 Aug 2017 10:34:47 GMT

Hi mh,

Please toggle FTP server on the ZD, disable and re-enable it.

Command to disable ftp server on ZD

no ftp

Usage:

ruckus(config-sys)# no ftp

Command to Enable ftp server on ZD

ftp

Usage:

ruckus(config-sys)# ftp

Regards,
Abilash PR.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 11:29:55 GMT

It's in remote location, connecting back through internet (eh.. yes, no tunnel).
I have there 3 APs. Two of them connected back without problems, but the last one is failing.

I also tried to reset that AP to factory default and reinstall fw, I also restarted ZD.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 11:33:03 GMT

Thank you, I've tried that, but unfortunately without success.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

monnat_systems — Thu, 31 Aug 2017 11:36:20 GMT

ok. its a MTU related issue...
please review the MTU setting on the controller...

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

monnat_systems — Thu, 31 Aug 2017 11:38:20 GMT

ZD GUI -- configure -- AP -- Access Point Policies -- Tunnel MTU --> (To limit the maximum transmission unit size between ZoneDirector and AP, range: 850 ~ 1500)

please note this change will impact all the AP's...

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

abilash_p_r — Thu, 31 Aug 2017 12:18:20 GMT

Hi mh,

If that not work please let me know, I would provide firmware to upgrade the AP to 9.9. firmware version.

Regards,
Abilash PR.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 12:41:46 GMT

I have changed MTU from 1500 to 800, but it's the same.. Rebooting and upgrading over and over... 😞

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 12:42:26 GMT

It would be great, thank you...

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

abilash_p_r — Thu, 31 Aug 2017 12:57:16 GMT

Hi Mh,

Please enable ftp-anon on the controller using the below commands.

Please login: admin
Password:
Welcome to the Ruckus Wireless ZoneDirector 1200 Command Line Interface
ruckus> en
ruckus# config
You have all rights in this mode.
ruckus(config)# system
ruckus(config-sys)# ftp
ftp-anon ftp
ruckus(config-sys)# ftp-anon
The FTP anonymous access has been enabled.
ruckus(config-sys)#

Now, open browser and type "ftp:// address of controller>", a list folders with supported AP model names would show up. Please click on "R300" and "9.9.0.216" and click on "rcks_fw.bl7" file to download. Once it is downloaded it should be a size of 8-11 MB.

Disable ftp-anon using below commands. Please make sure you have done this after downloading the firmware;

ruckus(config-sys)# no ftp-anon
The FTP anonymous access has been disabled.
ruckus(config-sys)# exit

Please upload that file on the AP by enabling its https access, ssh into the AP and use command "https enable", if you do not find upgrade option in the AP's Web Interface please factory reset it.

The AP should successfully join the controller without any issues, in some case toggleing this ftp-anon too resolved these issues.

Regards,
Abilash PR.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 13:12:59 GMT

Thank you! But I can't reach that ZDs FTP in the browser and Filezilla client is throwing "Failed to retrieve directory listing".

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 13:18:59 GMT

Sorry, my mistake... It's working.... 🙂

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

abilash_p_r — Thu, 31 Aug 2017 13:56:14 GMT

Hi Mh,

Please use the below link to download the firmware.

https://bitstream.ruckuswireless.com

FILE: rcks_fw.bl7 8458240 Kb

AccessCode: 3988c3f4d96f9b60ebee880b82e163f8

Regards,
Abilash PR.

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

marek_hlav_evhb — Thu, 31 Aug 2017 16:35:42 GMT

Thank you Abilash P R, AP is connected!
I really appreciate your help.
And thanks Monnat Systems too!

Best regards,
mh

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

martin_zvatora — Fri, 20 Apr 2018 12:59:07 GMT

HELPED ME TOO ! Thank you very much....

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

it_manager_3b9d — Fri, 16 Apr 2021 19:37:31 GMT

Is there an updated passcode?

Re: I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

jose_angelo_bar — Sat, 11 Sep 2021 03:50:44 GMT

Same problem to me

I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 10.2.1.0 build 192
R300 Software Version: 9.9.0.0.205

connected in the same network..

can anyone solve this 🙂