topic Re: New to ZF7372 in Access Points - Indoor and Outdoor

New to ZF7372

partono_luminto — Sun, 17 May 2020 14:22:44 GMT

Hi, I just using ZF7372 for my Home and currently I'm using firmware 104.0.0.0.1347 (just upgraded)
I have several questions:

1. Firmware: What are the difference ZoneFlex Solo Access Point and Standalone AP Software?
I'm using this AP is just standalone. So I'm curious on "Solo" and "Standalone" word 🙂

2. My date can not sync to NTP (default: ntp.ruckuswireless.com)

3. Ethernet Ports :: Port 1 cannot be enabled

Any advise is really appreciated. Thank you.

Re: New to ZF7372

hayward_kong — Sun, 17 May 2020 15:33:45 GMT

1) solo and standalone same thing ...I think they used solo name later at some point. 2) since the change over to Commscope. They probably forgot to port over the ntp to ruckus. You should use a different ntp server.
3) can not help you with that yet, I haven’t used a 7372 in a long time...might have to break one out of the box since a client gave me one.

Re: New to ZF7372

partono_luminto — Sun, 17 May 2020 15:52:32 GMT

noted and many thanks for your insight 🙂
for ntp, i did use other ntp servers, but same thing, cannot update/sync 😞

Re: New to ZF7372

s61 — Mon, 18 May 2020 01:21:24 GMT

Ran into an issue like this with my zf 7351. Use the ip address of the ntp server and it should sync.

Re: New to ZF7372

partono_luminto — Mon, 18 May 2020 11:02:30 GMT

just try using ip address, still not sync 😞 so i'll wait for several hours then 🙂

Re: New to ZF7372

s61 — Tue, 19 May 2020 00:59:12 GMT

That's really odd. I use Google's time server "216.239.35.0", and it syncs fine.

Re: New to ZF7372

partono_luminto — Tue, 19 May 2020 03:42:46 GMT

currently i'm using 216.239.35.0 too, been for a day and no change at all 😞

Re: New to ZF7372

s61 — Tue, 19 May 2020 04:49:49 GMT

Aw man sorry to hear that. Only thing I can think of, is changing the firmware to a previous version, if possible.

Re: New to ZF7372

partono_luminto — Tue, 19 May 2020 14:04:38 GMT

Yeah ... I'm thinking to downgrade the firmware too. Anyone has experience using 100.1.0.0.432 or 100.1.0.0.194?

Re: New to ZF7372

partono_luminto — Thu, 21 May 2020 03:27:46 GMT

Just downgrade to 100.1.0.0.432 and my problem #3 "Ethernet Ports :: Port 1 cannot be enabled" has been resolved 🙂
But not for the ntp, still can not sync 😞

Re: New to ZF7372

syamantakomer — Thu, 21 May 2020 15:25:32 GMT

Hi Partono,

If you want to troubleshoot further (advance level troubleshooting), I would suggest taking packet captures from from AP, while you try to sync AP with NTP and also download APs support information.

Captures will help us to understand if AP is sending NTP request out and if a response is coming from NTP server.

How to take captures from Ruckus AP?

1- You need a windows computer with wireshark installed on it. Make sure laptop can reach AP's IP address.

2- Login to AP CLI and run below command to enable/disable captures,

To enable:
set capture wifi0 stream

To disable:
set capture wifi0 idle

3- Open wireshark, go to Capture Options.
4. Under Capture: Interface, select Remote. A Remote Interface dialog appears.
5. In Host, enter the IP address of the AP you want to view. Leave the Port field empty and click OK.

6. The remote host interface list on the right updates. Select br0 from the list
7. Click Start, Wireshark displays the packet stream in a new window.
8. Try to sync AP with NTP and collect the captures.
9. To analyse the traffic, filter the traffic with keyword "ntp". Investigate the request and response for more information.

This is the advance level of troubleshooting, so I would recommend opening a support case so that support can help you identify and fix the issue.

Regards,
Syamantak Omer

Re: New to ZF7372

partono_luminto — Fri, 22 May 2020 00:32:25 GMT

Thanks for your advise @Syamantak Omer, I'll take a look and try on your advise.