topic Re: Ruckus R730 - what happened to supporting their product? in Access Points - Indoor and Outdoor

Ruckus R730 - what happened to supporting their product?

nick_s — Thu, 20 Jan 2022 22:19:59 GMT

I just purchased a used ruckus R730 after not doing my homework only to find out it doesn't support ruckus unleasehed. On top of that, they want me to be a premium support user to download the latest solo firmware (Solo Access Point 114.0.0.0.6565)?

What gives? I thought that Ruckus products were supposed to be well supported? My R720 has unleashed, why not the R730 that I just paid $700 used for? Can we at least get the latest version of the far inferior Solo firmware to the public. Obviously we have already spent money on the AP, why do we need to purchase "premium support" when you could just stand behind your products from the get go.

Re: Ruckus R730 - what happened to supporting their product?

sunny_gupta — Fri, 21 Jan 2022 14:27:07 GMT

Hello, you should be able to download the solo code with a ruckus support portal account.

https://support.ruckuswireless.com/software/2768-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r730

The R730 was a special release, pre-WiFi6 and hence development was limited to the controller platforms. It was replaced by R850 which is Certified WiFi6. The R730 has not been sold for quite a while now, did you purchase from an authorized reseller?

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 14:32:01 GMT

No I purchased it used because there is no way I can spend $1500 on a R850 for in the house, it was bad enough to spend $700 on a used access point. If it was a special release and Ruckus had no intentions of supporting it, why was it even put into the market? Again we are back to not actually supporting your product.

Re: Ruckus R730 - what happened to supporting their product?

sunny_gupta — Fri, 21 Jan 2022 16:48:27 GMT

I think an R730/R850 for a home is way overkill unless you have several hundred clients to connect to a single AP. You might be better served to return/replace the R730 with a single (or maybe 2 depending on the property layout) entry or mid range AP such as an R350 or maybe R550 but even that may be overkill.

We have deployed the high end in places like convention centres or other Large Venues where thousands of users will be connected to the WiFi.

Whoever suggested an R850 for home did not provide sound advice.

R730 is still supported on all the platforms it was released on, it just never had Unleashed software.

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 19:01:18 GMT

Yes a R730 and even my R720 are likely "overkill" for my house, but I was tired of having constant connection and roaming issues with my Asus mesh setup. The reason I am upgrading from my R720 is because of the lack of AX support. Regardless of the opinion as to what is overkill, it would be nice to have continued support of this "high end" product. Can we normal users at least get the latest version of the solo firmware if you guys won't support unleashed?

Re: Ruckus R730 - what happened to supporting their product?

sunny_gupta — Fri, 21 Jan 2022 19:08:54 GMT

@nick_s yes! I posted the link above. You should be able to download it with a ruckus support portal login.

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 19:13:33 GMT

Sorry, I should have asked, is there any way to download this without being a premium support user? It would be nice to have the vulnerability fixes the newer solo firmware contains.

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 19:17:39 GMT

"That file is only available to Premium Support users. "

Re: Ruckus R730 - what happened to supporting their product?

sunny_gupta — Fri, 21 Jan 2022 19:20:45 GMT

You are right. Though the latest 114.x code was from 06-28-2021.

You can try to contact support and ask for help but not sure what they will do for you.

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 19:26:27 GMT

Hah so sadly we've ended up back at the lack of support for this product. I will try contacting customer support to ask for an updated firmware for vulnerability fixes...

Re: Ruckus R730 - what happened to supporting their product?

syamantakomer — Fri, 21 Jan 2022 21:37:35 GMT

Hi @nick_s,

Let me get the link fixed.

All solo images are supposed to be available without premium support.

I will update you, once this is done.

Sorry for the inconvenience.

Re: Ruckus R730 - what happened to supporting their product?

nick_s — Fri, 21 Jan 2022 22:31:04 GMT

@syamantak_omer

Thanks for getting the link fixed. Is there any way to request support for unleashed for the R730? I realize it's a long shot, but that would allow me to utilize my R720 and R730 with ease.

Re: Ruckus R730 - what happened to supporting their product?

syamantakomer — Sat, 22 Jan 2022 11:38:09 GMT

Hi Nick,

You should be able to download the firmware now. Premium flag has been removed from this file.

Regarding Unleashed support on R730, It is not possible, because product team works with different aspects of the product, before deciding what firmware and solutions will be supporting it.

If you have just one AP, I suggest you use it in standalone mode.

Re: Ruckus R730 - what happened to supporting their product?

eizens_putnins — Thu, 27 Jan 2022 08:45:26 GMT

With proper configuration, in your case -- to get home network working, you don't actually need anything, any solo image is enough.

Just put management interface on untagged VLAN, and client traffic on different, tagged VLAN (or VLANs, if you need more separated networks).

All latest vulnerabilities related to cracking WiFi access are not that important for home use -- actually I have never read about real case of they practical use. Most WiFi networks are vulnerable because use bad passwords. So if you use proper setup, and don't have freely available very valuable info in your internal network, you don't need to be much troubled.

Speaking about performance and connection stability - you'll get very good connections from R730, of cause.

I agree, that it was unfortunate that because of need of early release, died-end chipset was used -- chipset, which lacks some hardware features, needed to achieve WiFi6 compliance. I suppose, when development was started, it was not clear, that chipset will not have this features.

So as soon as new chipset version became available, R730s model was dropped and replaced with wifi6 compliant, and we can't expect any new development for it (except continued support for platforms, on which it was integrated already).

We have installed a few R730 (under vSZ management) and they still work very nice, even so there were some functional limitations in the beginning (such as no support for mesh, for example).

We provided once Internet access during some EU event for family doctors , which had ~400 users, sitting in raws in area with just 1x R730, and obviously interest for presentation was so exclusive, that everybody was browsing Internet during it - we got ~500 devices connected and they together maxed Internet connection at 600Mbps (optical).

You can add ZD1200 as a controller, if you want more manageability and monitoring, but for home use you don't really need this...

Re: Ruckus R730 - what happened to supporting their product?

syamantakomer — Thu, 27 Jan 2022 12:41:18 GMT

@anthony_rielly sorry for the inconvenience!

We are already working on this internally, to make sure all standalone images are set to non-premium.

I will update you once R650 file permission is fixed.

Re: Ruckus R730 - what happened to supporting their product?

syamantakomer — Thu, 27 Jan 2022 15:56:01 GMT

@anthony_rielly this has been fixed!

Check and let me know if you are able to download now or not.

Re: Ruckus R730 - what happened to supporting their product?

syamantakomer — Sat, 29 Jan 2022 07:20:13 GMT

@anthony_rielly Yes, this has been fixed!

Thanks for reporting.

Re: Ruckus R730 - what happened to supporting their product?

ms264556 — Thu, 27 Jan 2022 09:56:10 GMT

Hi Syamantak,

I just tried to download solo for an R650, and I see its latest Solo firmware is also premium-only.

Could you maybe go through the downloads and fix them all? It seems like there was a process change a few months ago & everything was getting unnecessarily marked as premium.

Thanks!

Tony

Re: Ruckus R730 - what happened to supporting their product?

ms264556 — Sat, 29 Jan 2022 01:54:27 GMT

@syamantak_omer thanks I see you've fixed the R650 download.

Re: Ruckus R730 - what happened to supporting their product?

Chendrick — Thu, 25 Aug 2022 22:37:46 GMT

Where is this file? I have a issue with my R730 being configured for Multimedia Hotzone. I would like it to run on unleashed as well.