topic Is there a way to verify model number based on serial number? in Access Points - Indoor and Outdoor

Is there a way to verify model number based on serial number?

amlai — Mon, 03 Jan 2022 17:10:49 GMT

I recently purchased a used T300 with Unleashed firmware. However, when I try to set it up, it didn't seem to behave as expected, so I tried applying the Solo firmware to it. The device also seems to report being a P300. The seller claims that it was a T300 and that I must have messed something up by applying incorrect firmware to it.

Is it possible to verify the model number from the serial number? The serial number is 351406000027.

Thanks!

Re: Is there a way to verify model number based on serial number?

sanjay_kumar — Tue, 04 Jan 2022 01:39:03 GMT

Hi Albert,

We do not see any details from the Serial number, could you please cross check on the Serial number again.

Regards,

Sanjay Kumar

Re: Is there a way to verify model number based on serial number?

amlai — Tue, 04 Jan 2022 02:44:28 GMT

@sanjay_kumar

When I log to the CLI, I see the following:

ruckus(ap-mode)# get boarddata
name: P300
magic: 35333131
cksum: 1138
rev: 5.4
Serial#: 351406000027
Customer ID: 4bss
Model: P300

The seller is now suggesting that I somehow broke the device by flashing what was sold to me as a T300 (and now claimed to be a T300e with T300 firmware). However, as far as I can tell, the T300 and T300e firmwares are the same for each version (md5 checksums are the same). I'm actually now more concerned that I may have messed things up by flashing a P300 with a T300 firmware, though it seems that may not be an issue since it continues to take various versions of the software, but won't come up as an access point. I suspect that it would come up as a standalone root AP.

Any advice you could give in terms of what device it is that I actually have in my hands would be greatly appreciated.

Thanks!

Re: Is there a way to verify model number based on serial number?

david_black_594 — Tue, 04 Jan 2022 05:37:46 GMT

The T300 or T300e are noticeably larger than the P300. I don’t have either one in front of me, but I’d say the P300 is around 7” on the long side and the T300 is at least 2” longer (9-9.5”). Also, the location and labeling on the LEDs is totally different. The P300 LEDs are right next to the ethernet jack. The T300 LEDs are up on the main body. The middle LED on the P300 is labeled “ROOT”; T300 was either DIR or CTL (don’t recall).

Re: Is there a way to verify model number based on serial number?

amlai — Tue, 04 Jan 2022 05:45:21 GMT

@david_black_5940365 Well, so it's confirmed that I have a T300 then! The LEDs are up on the main body and the 2nd LED is labeled DIR. What I can't figure out then is why it thinks it's a P300 and won't broadcast any networks.

Re: Is there a way to verify model number based on serial number?

eizens_putnins — Tue, 04 Jan 2022 09:16:16 GMT

I suppose the board used in P300 and T300 is the same. Difference between them is antenna -- P300 has static 5Ghz sector antenna, T300 -- 2.4GHz and 5Ghz omni Ruckus antennas, therefore different device size.

So I would not concentrate on board name, but investigate why no SSID is transmitted.

1st - check that WiFI services are enabled and configured for each radio. Check support log file.

If no success -- everything looks fine, but no RF output, and as you are out of warranty, open the device and check that RF cables from antennas are firmly connected to the board.

Ruckus outdoor units are very reliable (I haven't yet seen any faulty, even units which are 10 years old!) but I had one case that immediately after delivery we found that one of the outdoor AP performs very badly (very low level of RF output). I arranged RMA, but couldn't help my curiosity and opened the device.

And reason for the problem became very obvious -- antenna cable was almost unplugged from radio-board. So I plugged all cables back firmly, and AP became good again.

Re: Is there a way to verify model number based on serial number?

syamantakomer — Tue, 04 Jan 2022 13:33:46 GMT

Hi Albert,

This AP serial is not registered.

Could you check the APs bottom panel and find out the sticker which should have all the required information about this device.

A screenshot will help.