topic Re: Watchdog support in Access Points - Indoor and Outdoor

Watchdog support

sibi_raj — Fri, 05 Aug 2016 09:40:01 GMT

Can I anyone assist me on watchdog support if I am buying AP with controller. DO i need to buy watchdog support for AP and watchdog support for Zone director AP upgrade?

Re: Watchdog support

monnat_systems — Sat, 06 Aug 2016 11:53:03 GMT

hi

well it depends however i strongly suggest buying support for controller atleast... what you don't get when you DON"t buy watchdog support is

technical support
firmware upgrades (new feature n bug fixes)
device advance replacement

Re: Watchdog support

robert_lowe_722 — Sun, 07 Aug 2016 11:38:59 GMT

Pretty sure it's a requirement to buy watchdog support on the controller for the 1st year when you buy a controller. AP support is optional.

Re: Watchdog support

sibi_raj — Sun, 07 Aug 2016 14:26:38 GMT

Thank u for the reply.. My concern is whether I need to buy 802-1205-1000 and 803-R500-1000 seperately if I am buying R500.

Re: Watchdog support

robert_lowe_722 — Sun, 07 Aug 2016 14:31:35 GMT

it totally depends. Are you an end user or a VAR? If you are an end user, do you have VAR support included in your purchase?

Re: Watchdog support

sibi_raj — Sun, 07 Aug 2016 14:40:19 GMT

We are reseller

Re: Watchdog support

robert_lowe_722 — Sun, 07 Aug 2016 15:05:04 GMT

Ok then so the only real benefit of buying AP support would be if you are not planning on holding spares for the end user under a support agreement between your company and the end user. If you hold spares already then it's normal to leave the AP support. Controller support is the one which allows for upgrades the AP support is hardware replacement really.

Re: Watchdog support

sibi_raj — Mon, 08 Aug 2016 06:43:21 GMT

Hi..We are taking Partner watchdog support for Zonedirecor... But What is actually ruckus mean by Partner watchdog support for Zonedirect one AP upgrade??

Re: Watchdog support

robert_lowe_722 — Mon, 08 Aug 2016 06:57:30 GMT

You need to buy Controller support for the base controller and also AP license upgrades. As the 1200 is licensed in singles you need to buy an additional support license for every AP upgrade license you buy. So if you buy a Zd1200 for 10 APs you will need to buy the base support for the 1205 and then 5 x single AP support (1205 includes first 5 APs then 5 additional)

Re: Watchdog support

sibi_raj — Mon, 08 Aug 2016 07:41:51 GMT

OK.. understood... My Bill of material will be like this.
909-0001-ZD12 ZoneDirector 1200 Single AP License Upgrade SKU. Max orderable upgrade license quantity is 70.
802-1201-1L00 Partner WatchDog Support for ZoneDirector ONE AP Upgrade, 1 Year

What will happen if I didnt buy 802-1201-1L00

Re: Watchdog support

robert_lowe_722 — Mon, 08 Aug 2016 07:58:43 GMT

then you wouldnt have software support on the ZD1200. The software support entitlement is a combination of the base controller support SKU & then a qty of AP upgrade watchdog SKU's to match the number of single licenses you buy