topic Re: State: CONN_GET_ADDR_STATE in Access Points - Indoor and Outdoor

State: CONN_GET_ADDR_STATE

janko_jeki — Tue, 29 Oct 2019 14:49:30 GMT

Hi all,
Virtual SmartZone- High Scale (3.6.2.0.222)

AP R600 cannot reach controller, get scg command displays

State: CONN_GET_ADDR_STATE

What does this message mean and any suggestion how to make the AP available on the controller?

Thanks for the support.

Re: State: CONN_GET_ADDR_STATE

michael_brado — Tue, 29 Oct 2019 16:47:00 GMT

Hi Janko,

   I always begin with Release Notes for the SZ version running, ie 3.6.2.0.222 is our SZ 3.6 MR2 Patch1.

https://support.ruckuswireless.com/documents/2625-smartzone-3-6-2-0-222-mr2-patch1-release-notes

   A section in this doc, which says R600 is supported, also has other advice, to run 104 Solo AP code,
and to disable LWAPP2SCG service. Here is that blurb with config info that might help:

On solo APs running releases 104.x and higher, the LWAPP2SCG service must be disabled. To disable the LWAPP2SCG service on an AP, log on to the CLI, and then go to enable mode > config > lwapp2scg > policy deny-all. Enter Yes to save your changes

   Otherwise, I want to know about your network. Can your APs communicate with your vSZ controller?
There are ports necessary for AP - Controller communications, per the Admin Guide:

http://docs.ruckuswireless.com/smartzone/3.6.1/sz300-vszh-scg200-administrator-guide/GUID-078C00BE-7...

Re: State: CONN_GET_ADDR_STATE

michael_brado — Tue, 29 Oct 2019 17:42:40 GMT

Janko,
Can I see the full "get scg" output please? Second, have you tried AP CLI command: set scg ip

and then reboot your AP?

Re: State: CONN_GET_ADDR_STATE

janko_jeki — Thu, 31 Oct 2019 14:20:47 GMT

Hi Michael,

Thanks for the support and advice but we still failed to get AP to the controller.

Here are the details from the beginning:
Unleashed firmware 200.7.10.102.64.bl7 was first inserted into the AP R600.
We then inserted the standalone firmware 104.0.0.0.1347 and after that 3.6.2.0.695 vSZ firmware.
AP was not coming to the controller so we inserted 110.0.0.0.675 standalone firmware.
After that we noticed a message:
State: CONN_GET_ADDR_STATE
We tried AP CLI command: set scg ip but without change.
Then we sent a question.

Now we have tried your advice but failed to disable LWAPP2SCG service on AP.

Here "get scg" output:

------ SCG Information ------
SCG Service is disabled.
AP is not managed by SCG.
AP is not registered in SCG.
State: Not Available - busy or not running.
SCI is disabled.
Server List: Not found
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): 172.28.11.21
SCG default URL: RuckusController
SCG config|heartbeat|mesh status|status intervals: 300|30|300|900
SCG gwloss|serverloss timeouts: 1800|7200

We tried enable disable scg but it's the same again.

If it makes sense I think that AP somehow lost configuration for the tunnel (when we were changing the firmware) so it can't come to the vSZ staging zone.

How can we check the ports for communication with the VSZ?
We will open support ticket if you suggest it?

Re: State: CONN_GET_ADDR_STATE

michael_brado — Thu, 31 Oct 2019 15:59:37 GMT

Hi Janko,
Yes, please open a case and let us know. I have similiar problem in my office lab, can't get Unleashed R600 onto our Cloud Wi-Fi, after going thru 110 and 104 Solo images, even SZ 3.6.2 firmware. Our TAC team can help collect Unleashed logs and AP details (might take remote access?), and will know where to look in the AP scg details. My R600 had been on Unleashed 200.6 before I factory defaulted and started changing images.
And what is the Serial Number of the AP whose info you provided above please? We have an AP registrar that points APs to controllers, if they have been setup for Cloud management, etc.

Re: State: CONN_GET_ADDR_STATE

janko_jeki — Fri, 01 Nov 2019 08:43:09 GMT

OK, we will open the ticket.
AP R600
S/N 971533101340
MAC: D4684D249E70

Thank you for your help Michael.

Re: State: CONN_GET_ADDR_STATE

christopher_mor — Fri, 30 Jul 2021 14:39:24 GMT

I would want the steps for the CLI commands