topic Unleashed T710 randomly reboots in Access Points - Indoor and Outdoor

Unleashed T710 randomly reboots

nir_lazar — Mon, 13 May 2019 17:18:10 GMT

Hello, All

I build up a 5 T710 Unleashed infrastructure.
all connected through industrial POE switch.
no meshing. all wired up with CAT7 wire 25m long. no reboots upon idle use. only rebooting upon high peaking use (170-180 clients).
no power failures i'm using special UPSs i’ve build.
Fortigate 300E Router (DHCP 512 addresses)
1/1Gbps fiber internet
Latest FW installed: 200.7.10.102.64

channel fly - ON.
Temporarily block wireless clients with repeated authentication failures for - ON
Application Control - ON

I have 5 WLANs most are limited for clients speed.
no rules at all.

i get this on system’s log:
stamgr: stamgr_update_reboot_info():AP reboot detail:APMgr, Receives Reset command from Unleashed Master in Run state by VAP config is out of sync

please Help

Re: Unleashed T710 randomly reboots

kim_yang_eqvfjk — Tue, 14 May 2019 02:51:21 GMT

it's more likely power issue when with a lot of clients and traffic, as T710 need connect supported 802.3at PoE mode switch, if power is not enough for 4x4 traffic stream, it will reboot.
so pls save a debuginfo attached here if the issue happen again, we can analyse the reboot reason.

thanks
kim

Re: Unleashed T710 randomly reboots

nir_lazar — Tue, 14 May 2019 05:02:00 GMT

https://1drv.ms/u/s!Ar-7UYxNhXFg5T6r03oWa98dyoQX
hi Kim

I'm Working with Industrial IGS-504HPT PoE switch. i can see there is no power load or fail. this was my first thing to look for.
after a long night with tech support we decided to downgrade the FW (from 200.7) to 200.6 as they say its more stable. hopfully this would solv this issue (fingers crossed).
if it will reboot again ill add more switchs and try to lower the load.

attached the debug file for inspection.

thanks

Re: Unleashed T710 randomly reboots

kim_yang_eqvfjk — Tue, 14 May 2019 06:51:57 GMT

May 13 17:49:31 Ruckus-Unleashed-dComm stamgr: stamgr_lwapp_upd_pcy_timeout(): handle=16252 ,retry_count = 4 ,re-transmit pcy_id:1, intl_id=0, type=1,op=2 exceed 3 times ,reset ap:f0:3e:90:19:6a:20

Re: Unleashed T710 randomly reboots

nir_lazar — Tue, 14 May 2019 07:23:26 GMT

Hi Kim

maybe its good to know the random reboots timeframe

Sunday 12/5
15:15-15-32
16:28-16-53
18:15-18-25

Monday 13/5
12:39-13:47
15:07-15:42
17:28-19:01

all debug components are enabled.
as i mentioned before, i downgraded the FW to 200.6.

Re: Unleashed T710 randomly reboots

nir_lazar — Tue, 14 May 2019 07:24:47 GMT

Re: Unleashed T710 randomly reboots

nir_lazar — Tue, 14 May 2019 09:32:24 GMT

Hi Kim

at the moment it didn't reboot. around 150 clients
praying it was FW bug .

Re: Unleashed T710 randomly reboots

nir_lazar — Tue, 14 May 2019 17:25:15 GMT

Hi Kim

after a long analysys day here are my findings.
yesterday, as part of me trying to fix this issue. ive changed the Master AP which was probably the faulty one. today the old master DID reboot itself randomly couple of times. though the rest of the APs stayed alive and all was happy (but me).

im attaching the old master log.
https://1drv.ms/t/s!Ar-7UYxNhXFg5T_tbXYvJVFT7OQ4

thanks
Nir