topic Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and in Access Points - Indoor and Outdoor

ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 09 May 2019 12:55:21 GMT

Hi i have Rukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

Ankush_Chandan — Thu, 09 May 2019 13:45:28 GMT

Hi Begue,

Can you elaborate from where you are unable to remove the Access Point? Is that on ZD/SZ configuration?

Regards,
-Ankush

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 08:27:43 GMT

Hi Ankush ,

Thanks for your reply.

The Rukus H510 was in default state and configured to be use with controller.
I Downloaded the and up-lauded the solo Release 104.0.0.0.1347.

On the access point i created Two ssid, i i desabled one of the ssid (one was Genova & the other one was Guest.

Guest SSID was disable that's fine.

When the unleashed release was available, i installed it. But before installing i did not delete the Genova SSID assuming i will be able to modified it after the update.

Since the update is completed and I logged in the unleashed mode. the configuration is not visible am not able to edit or delete it because its nowhere.

Issue is that some client still have the password for the Genova SSID. an the Genova SSID is still Active even if the configuration is not visible on the unleashed mode.

PLEASE CAN YOU TELL ME WHAT IS ( ZD/SZ ) SO I CAN CONFIRM YOU.

regard john.

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 08:39:12 GMT

HERE YOU WE HAVE ONLY THE SSID CREATED AFTER UPGRADE TO UNLEASHED
THE GENOVA SSID CREATED BEFORE CONFIGURATION IS NOT VISIBLE

In this picture you can see that The SSID GENOVA is still there.
password also still active and the same every one who knows the password can connect to it.

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

Ankush_Chandan — Thu, 16 May 2019 08:55:21 GMT

Hi John,

The recommended procedure to convert an Standalone AP to Unlesh or vice versa is to first reset it to factory mode by pressing the reset button for 10 seconds. The two firmwares(Standalone and Unleash) are independent of each other and requires configuration from scratch.

Please Refer to KBA for details:
Convert Standalone/SZ/ZD managed AP to Unleashed Code
https://support.ruckuswireless.com/articles/000005720

Hence, I would request you to first hard reset the AP and then install the Unleash image and then configure the WLAN's on it.

Regards,
-Ankush

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 09:00:25 GMT

Hi thanks again for your quick response.
After factory reset i install the only the unleashed firmware will it be working solo standalone access point?

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 09:36:58 GMT

Hi 10 sec on hard reset . it reset only the configuration of the unleashed,

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

Ankush_Chandan — Thu, 16 May 2019 10:23:44 GMT

Yes, Since it is upgraded to Unleash firmware, it will just reset the configuration by pressing the reset button. Firmware will remain the same.

Regards,
-Ankush

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 10:31:11 GMT

Hi Ankush,

Sorry for disturb.

I found The issue, it was not with the H510 .
I checked in rogue devices found its was another device configured with the same SSID same password.
Found the device disconnected it, everything is fine.
I should have checked in the rogue devices first.

Thanks a lots for your assistance. looking forward to work with you again.
Thanks
Regards John.

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

Ankush_Chandan — Thu, 16 May 2019 10:34:46 GMT

Sweet! Thanks for the update and happy to hear you found the problematic Rogue!

Cheers till next time!

Re: ukus h510 after upgrading firmware to unleashed am not able to remove access point previously configured it is still enable and

begue_john_stew — Thu, 16 May 2019 10:37:01 GMT

thanks this doc was very useful too.