topic Re: Can't get APs to connect to ZD. Are the versions compatible? in Access Points - Indoor and Outdoor

Can't get APs to connect to ZD. Are the versions compatible?

ben_lamb_8v47ud — Thu, 09 May 2019 10:54:55 GMT

I have bought the following kit:

ZD1200, running 10.2.1.0.75
ZF7372, running 9.10.2.0.63

I have factory reset them, put them on the same subnet, but they don't seem to want to talk. Is this just a versioning issue?

I have tried manually entering the IP of the ZD into the AP, but still no joy.

I have tried upgrading the firmware on the AP (under Maintenance > Upgrade), but I get an error ("Control file download problem").

I tried manually looking for a firmware upgrade, but can't see anything above V9.

I found a spreadsheet from Ruckus, that seemed to say that the ZF7372 could run under a ZD1200 on V10 (https://support.ruckuswireless.com/article_attachments/kA250000000TvhtCAC?attachment_index=0), but I can't work out how to make this work (or be sure that this is indeed my issue)

Any advice very much appreciated.

Re: Can't get APs to connect to ZD. Are the versions compatible?

david_black_594 — Thu, 09 May 2019 11:20:20 GMT

Ben,
Unfortunately, 10.2.1.0.75 does not support the 7372. You would need to either downgrade the ZD to 10.1.1.0.42 (or lower) or replace the AP with a model that begins with “R” (except for R300 which is also not supported).

Re: Can't get APs to connect to ZD. Are the versions compatible?

ben_lamb_8v47ud — Thu, 09 May 2019 11:21:33 GMT

Ahh, ok. Thanks for that. The spreadsheet stopped after 10.1! 😄

I'll look into the downgrade and then hopefully everything will just work!