topic C110 Upgrade Firmware Greyed Out in Access Points - Indoor and Outdoor

C110 Upgrade Firmware Greyed Out

david_panscik — Mon, 25 Oct 2021 18:57:19 GMT

I think I previously posed this in the wrong category. Sorry about that. I didn't realize initially how this forum worked.

I have a c110 that has both firmware buttons (Online Upgrade & Local Upgrade) greayed out (see screenshot). Something perhaps went wrong in an upgrade somewhere... Is there a way to start at the beginning with a known good starter firmware and reset to factory defaults. Perhaps with Putty/SSH or upgrading off of a USB thumb drive?

Re: C110 Upgrade Firmware Greyed Out

David — Tue, 26 Oct 2021 08:03:41 GMT

Hi David,

I would try to reset the AP from CLI (ssh),

set cm reset

If still not showing you can also factory reset the unit,

set cm factory-default

To check the status,

get cm status

Thanks.

David.

Re: C110 Upgrade Firmware Greyed Out

syamantakomer — Wed, 27 Oct 2021 00:08:09 GMT

Hi David,

You can also upgrade the AP using CLI.

Use FTP or TFTP for the upgrade.

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Wed, 27 Oct 2021 15:02:34 GMT

@syamantak_omer

I tried to login with WinSCP using FTP protocol on port 22. using the GUI username and password.

I get a message saying "access denied". Is there a different username & password for FTP?

Re: C110 Upgrade Firmware Greyed Out

syamantakomer — Wed, 27 Oct 2021 15:12:29 GMT

Hi David,

Ask was to upgrade AP using AP CLI over FTP.

Here are the commands.

Using TFTP:

fw set proto tftp
fw set host 192.168.0.10
fw set control 106.0.0.99.1363.bl7
fw upgrade
reboot

Using FTP:

fw set control <FIRMWARE_FILE>
fw set proto ftp
fw set host <FTP_SERVER_IP>
fw set user <FTP_USERNAME>
fw set password <FTP_PASSWORD>
fw up

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Wed, 27 Oct 2021 15:48:15 GMT

@david_saez

Before I dive in deeper. I ran a get cm status The c110 says something is "off line" and something is "Ok"

Any thoughts regarding what might be "Off line", and what might be "Ok"?

ruckus(ap-mode)# get cm status
Off line
OK

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Wed, 27 Oct 2021 18:36:46 GMT

@david_saez

I did a command set cm factory-default and the device rebooted, but did not reset to factory default. all the original settings are still active.

Going to hold off on a FTP firmware push until I have a 2nd 110 backup box on standby.

ruckus(ap-mode)# set cm factory-default
OK

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Wed, 27 Oct 2021 19:16:32 GMT

Im looking through various Ruckus support youtube videos. It would appear that there is a firmware upgrade progression that sometimes must be followed. I may have skipped a necessary firmware upgrade step. How can I determine if a firmware needs a certain upgrade progression. Ive dug around a little bit on the ruckus download site, but I don't see what I am looking for.

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Wed, 27 Oct 2021 20:35:47 GMT

The CLI firmware upgrade also fails. Any ideas of what I can try next?

ruckus(ap-mode)# fw up
fw: Updating rcks_wlan.bkup ...
v54_fw_update: download 192.168.30.214 section=rcks_fw.main image=Image2 ctl_file=C110_200.6.10.1.308.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(625) : CTL Get Error
ruckus(ap-mode)#

Re: C110 Upgrade Firmware Greyed Out

David — Thu, 28 Oct 2021 08:58:09 GMT

Hi David,

that message means you are not able to reach the ftp server somehow. Make sure that if there's a firewall all the ports are opened for this.

Thanks.

David.

Re: C110 Upgrade Firmware Greyed Out

david_panscik — Fri, 29 Oct 2021 14:52:35 GMT

@david_saez The log on the FTP server indicates the file is being requested by the C110 and the server successfully sends the file from the FTP server to the C110.

What is the next low level way of flashing firmware? Is there a USB drive option? JTAG?