topic Re: 7363 default username/password not working in Access Points - Indoor and Outdoor

7363 default username/password not working

network_manager — Fri, 12 Sep 2014 16:04:11 GMT

i have just acquired 4 7363s (943-7363-UK01) off ebay from two different sellers. These seem to never been used before, but i have performed a hard reset anyway. When plugged into the same VLAN as our ZoneDirector, none of these APs will get discovered.
When reset, they wont default to 192.168.0.1 as they should. Once they obtain an ip from an DHCP server, i am able to get to the logon page, but the default super/sp-admin credentials will not work. I have used Firefox, Chrome and IE, cleared the cache, but still no luck.
Also, the SSIDs, which are being broadcast are 802.11N(2.4) and 802.11N(5), which i cant recall to see when i originally setup the other APs when we purchased ZoneDirector.
Has anyone come across this before? Could these be some custom build APs? Or am i missing something obvious here?

thanks for any help

Re: 7363 default username/password not working

sid_sok — Fri, 12 Sep 2014 16:20:48 GMT

It looks like you may have gotten an OEM product, double check the bottom of the AP. Along with the model and serial number of the unit it should also have a default login IP and password for it.

Re: 7363 default username/password not working

network_manager — Mon, 15 Sep 2014 08:00:48 GMT

Hi Sid,
instead of the default IP address, username and password, these APs only have the slogan"Especially tuned for The Cloud Networks" printed on them. Also the old APs are model 901-7363-WW00, the ones in question are all 943-7363-UK01.
As an employee, do you have the power to find out its origin? Is there any way i could find out the correct credentials so i can get them to work?

Thanks
Pav

Re: 7363 default username/password not working

sid_sok — Mon, 15 Sep 2014 15:28:04 GMT

Can you give me one of the serial number?

Re: 7363 default username/password not working

network_manager — Mon, 15 Sep 2014 16:02:41 GMT

One of each:
S/N 381203006508
S/N 111303002114

thanks

Re: 7363 default username/password not working

sid_sok — Tue, 16 Sep 2014 14:45:02 GMT

Checking

Re: 7363 default username/password not working

andy_copsey_680 — Wed, 17 Sep 2014 13:57:34 GMT

We also have obtained one of these 7363s S/N 961203003086, apparently new.. Labelled 'especially tuned for the cloud networks'. We have tried about every combination of username and password we can think of but have failed to login to it. We don't have a zone director.

I am hoping that Sid or someone else at Ruckus can help or we have an expensive brick!

Re: 7363 default username/password not working

monnat_systems — Wed, 17 Sep 2014 15:31:10 GMT

AFAIK, these are configured for Cloud network so will work ONLY with their network unless Ruckus makes or allow changes to work in a standard configuration without which they are useless.

Re: 7363 default username/password not working

network_manager — Thu, 18 Sep 2014 16:24:50 GMT

if anyone needs help with this:

ip 10.42.0.22
subnet 255.255.255.0
default gateway 10.42.0.1
prefferred dns 10.42.0.1

username: cloud
password: cloud123

once you log on and change the username and password to super/sp-admin ZoneDirector will pick the AP up without any issues

Re: 7363 default username/password not working

benedict_osundw — Tue, 25 Nov 2014 20:11:02 GMT

Hi Sid,

A friend on a trip to China bought me some RUCKUS equipment that I want to use as lab items for in-house training of my technicians.

The ZD1106 works well. The ZF7363 allowed us log in only once using super/sp-admin. After that we are unable t0 use the same credentials. Pings still flow well to 192.168.0.1

There is no information at the back of the AP about user name or admin password

Any idea how to go about resolving this problem?

Thanks

BEN

Re: 7363 default username/password not working

sid_sok — Tue, 25 Nov 2014 20:16:14 GMT

Ben,

If the AP connects to a ZD, it will use the ZD's admin login info instead of the stand-alone of "super/sp-admin"

Sid

Re: 7363 default username/password not working

vibhas_sharma — Mon, 01 Jun 2015 10:24:52 GMT

Hey guys, we have a similar situation we procured a number of 7363 access points from the following series - 967-7363-JP02, serial number of one of them is 961204008362.

We're also unable to login, we intend to use this with a zone director 1100 series approved for 50 ap's.

We would appreciate it very much if someone could suggest the login/password for this series and or advise a way to get these to work with our zone director.

Many thanks!

Re: 7363 default username/password not working

michael_brado — Mon, 01 Jun 2015 22:18:54 GMT

Power on your AP and wait a minute or two to let it fully boot up the operating system.

Use a paperclip to press and hold the indented Hard Reset button, found by the Ethernet ports, for 8 seconds, and then release.

The AP will revert to Factory Default mode (IP = 192.168.0.1, login = super/sp-admin).

Connect your PC with pre-configured IP 192.168.0.x (anything but .1) by Ethernet cable.

Try HTTPS or SSH access to configure the AP.

Prepare it for ZD use with the command "set director ip a.b.c.d" using your ZD's IP address.

Move the AP to the network, where you have a DHCP server, and it should try to talk to your ZD when it comes up again.

Re: 7363 default username/password not working

michael_brado — Tue, 23 Feb 2016 18:26:39 GMT

Ruckus supported ZoneFlex APs all have a 901-7363-xx01 Ordering Part Numbers (OPN).
The APs mentioned in this thread, OPNs beginning with 943-7363-UK01 and labeled "tuned for
Sky Networks", like the 967-7363-JP02, and not recognizing 'super/sp-admin' login credentials
when factory defaulted, are distributed by Service Providers in your country who have custom
parameters which make them only compatible with their equally configured network equipment.

They cannot be reconfigured for Ruckus product use. You need to contact the SP who
distributed the product in order to use them. (eBay buyers beware!)

It is strictly forbidden to exchange/distribute OEM access information regarding their products
on this Forum per our Guidelines.

Re: 7363 default username/password not working

minh_dung — Tue, 28 Feb 2017 01:39:32 GMT

I need original firmware for Ruckus ZF7363. Xeltek SuperPro I loaded machine

Re: 7363 default username/password not working

chris_clancey — Mon, 10 Jul 2017 19:17:22 GMT

That's a genuine shame! I've got hold of a 943-7363-UK01 and want to use it standalone, yet cannot login with the default credentials, but I can make it work with a ZD at my office, but is useless for me at home!
The S/N in question is 111303003218

If anyone could help me it would be appreciated.

Thanks!

Re: 7363 default username/password not working

occura_eye_care — Thu, 11 Feb 2021 12:55:22 GMT

I have Ruckus Access Point. I Unable to login. Please suggest. How to login. Type User ID & password but error shown, "Invalid login. "

Please suggest, How to login?

Re: 7363 default username/password not working

eizens_putnins — Wed, 03 Mar 2021 11:48:22 GMT

If you provide no details, how you expect to get any help?

You really belive that somebody can read mind of your AP and say you what are credentials? You need to specify AP part number, if you have reset it, etc...

If it is OEM version, which somehow "acquired" from service provider and sold on EBAY, nobody can help you anyway.