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One of my R510 APs has the red light on

tradde

From other posts I see there is not much I can do but replace it. I doubt if it can be RMA'd as I moved in here in April 2020. I have done the following steps. Reset the AP from the web. Moved to a different POE port on switch. Reset switch. Nothing makes a difference. I don't know when this went red. But have had no power surges or outages. Last time I was checking the web page both were available.

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Sgatjens

Hello @tradde

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Point with the Red PWR LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We kindly request that you connect your RUCKUS R510 Access Point (AP) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC External power adapter connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Sofia G
RUCKUS | Lennar Home Community Suppo

tradde

One thing to note to you. I no longer use the ICX 7150 switch that was connected to the 2 APs. I wanted 10G access via fiber for a few machines. To get that with the 7150 required an expensive license purchase. So do this invalidate any action for this failed AP? My switch for the PoE is a QNAP one. I doubt if the switch caused the AP to fail. If it did why is the other still working?

aalvarez6

Hello, @tradde

Thank you for letting me know that.

Based on the information provided, there are a few recommendations that may help restore connectivity and identify the root cause of the issue.

First, the problem may be related to the Power over Ethernet (PoE) functionality of the switch currently powering the access point. We recommend verifying the PoE operation with the switch vendor to confirm that the AP is receiving adequate power and that there are no port-related power delivery issues.

Please note that for Lennar Home deployments, the ICX-7150-C12P switch does not require any additional licensing for a basic plug-and-play networking and Wi-Fi environment. You can refer to the following guide for connectivity and configuration recommendations:

RUCKUS Lennar Home Devices Connectivity Setup and Configuration Guidelines

If the access point is displaying a solid red LED, we recommend performing a factory reset. You can follow the instructions in the guide below:

How to Factory Reset Your RUCKUS R510/R310 Access Point and Set Up a New Wi-Fi Network

As a final workaround, if the AP continues to show a red LED after the standard reset procedure, please remove the affected access point from the ceiling and perform a factory reset using a paper clip. During this process, it is important that the AP is powered only by a 12 VDC external power adapter and not connected to the PoE switch cable. This helps eliminate any potential PoE-related issues that may be preventing the unit from booting correctly. In many installations, the 12 VDC power adapter can be found connected to the ISP's router or modem/router combination device.

Please let us know the results after completing these steps, and we will be happy to assist further if needed.

Regards,

RUCKUS | Lennar Home Community Support

tradde

First thing to note is I have had this switch since January and it's been powering the AP since then. And the other AP is still working. So I don't believe it's the switch. 2nd is I wanted to upgrade the fiber port on the ICX 7150 and read that was a license upgrade cost. Thus I went with this other switch as I needed PoE. I had a switch that could support 10G but it did not have PoE. 3rd: A factory reset (hold the reset for at least 3 seconds) did not work. Nor did a quick tap on the reset button.

aalvarez6

Hello, @tradde

Thank you for letting me know that.

Kindly share the outputs showing the PoE budget from the other vendor's switch. Also, I can't locate the video showing the AP red light. Can you confirm that you shared this with us? Here is the link: https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

Regards,

RUCKUS | Lennar Home Community Support

tradde

I have a screen capture of the Switch showing the two ports using PoE. And the video showing me plugging in the 12v adaptor and showing the red light on. I do not seem to have permissions to upload anything to that area though.

aalvarez6

@tradde,

Sorry about that; it looks like access was not granted. The administrator has granted permission now; please upload the videos.

Best Regards,

RUCKUS | Lennar Home Community Support

aalvarez6

Hi, @tradde

Greetings!

I noticed that you uploaded the video and screenshot of the PoE usage from the switch. Can you please confirm if you have tried using a different Ethernet cable or changing the PoE budget for the AP on the switch? Also, would it be possible for you to swap the place of the working AP with the non working to confirm if the AP is able to boot?

Regards,

RUCKUS | Lennar Home Community Support

tradde

Yes, I used other Ethernet cables. I also moved the port on the switch to other ports. The budget is set to PoE+ which is the highest. I see no point in setting it lower as this should allow the device to select the most current. Why would swapping the place of the AP do anyting? It's not the cable and that is the only thing that would be different. This device doesn't work and I have tried everything I could think of to do. I worked as a network engineer for years so know how to debug this stuff. Why is this so hard to just say it's broken? I understand there is no warranty in place for this as the device is very old. And not even supported for software now. If plugging this is via a 12v adaptor does not get it to boot then nothing will.

aalvarez6

Hi @tradde

I completely understand, and we appreciate your help so far with diagnosing the issue.

Thank you for sharing the requested information.

Based on the troubleshooting performed, your AP is not responding properly. A hard reset was also attempted; however, the issue still persists.

As a result, this  AP  unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

RUCKUS | Lennar Home Community Support

tradde

Normally RMA's require the offending unit back? So if you want this back I will need an address. Or will the RMA when I receive it have a shipping label to send this unit back? Thank you for all your help.

aalvarez6

I'm happy to help!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case and updates from that case as well!

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,

RUCKUS | Lennar Home Community Support