Tried resetting multiple times, lights just flash on the ICX-7150
Hi @allans88 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Ruckus setup is not working after the power outage.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Only 1 access point, only Green and Amber lights on
When trying to reset, the lights just flash, does not reset
Thank you for the response.
From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps
Also, please share a clear picture showing the Switch connections.
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
I don't know where or how to enter the information to change the IP address
Hello @allans88 ,
May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery? If you could share screenshot, we could look into the matter and assist you accordingly.
Best regards, Pinky Rajendran
I tried the reset procedure 50 times. I tried to update the software, can't connect to the Ruckus, the UART will not load the software. The port is not active
I understand that you are getting stuck while performing the software recovery.
I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)
Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.
I would request you to please check if both the drivers are installed as per the software recovery article.
Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?
Also, please wait for few minutes and check if boot> prompt is visible.
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
RUCKUS Lennar Home Community
I trashed it and bought Eero, thank you
We understand that you were unable to complete the software recovery process.
If the issue persists and the recovery is unsuccessful, we will be glad to arrange a replacement unit for you.
We are here to support you in any way we can.
Please don’t hesitate to reach out if you have any questions or need further assistance.
