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R320 is working too slow

daem83

Ruckus R320 is working too slow. Since couple days ago is showing the light 2.4G in orange and sometimes no light 2.4G is showed. Yesterday, I did the reset but the trouble still on.

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daem83

Hi. The RMS has started but I must to pay the return label?

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Yarenis

daem83

PREVIEW

You will need to gather the diagnostic logs for the AP affected, so we can check the potential issue with the 2.4 radio, let me add the steps.

1:gather general logs from unleashed dashboard:

Admin & Services > Administration > Diagnostics > Logs > save system logs.

Saving System Logs to Your Computer:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0DA6A5D3-DC7C-4A2F-87D7-F24F9AF1D08D.html

2:Gather AP logs:

Access Points >choose the AP with issues>Show AP Info>Support Logs

AP logs

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A68BF645E.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daem83

Hi, thanks for your reply. How I gather general logs? I need make log in where? Is my first time reporting a problem with ruckus

Yarenis

Hi @daem83

Before gather the logs, can you confirm if the slow connectivity is with all the access points?

And can gather the logs, and share it here.

1:gather general logs from unleashed dashboard:

Access Points > choose the AP with issues>Show AP Info>Support Logs

Online guide:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A68BF645E.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daem83

Hi. Slow connectivity is only at the bottom floor. I have 2 points in my home.

Yarenis

Hi @daem83

Ok, so gather the logs and share to me please?

Note: you need to be connected to the Unleashed Wi-Fi and visit(Unleashed link: unleashed.ruckuswireless.com), if you don't know your password test the next bundle:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

daem83

Hi, I have the AP logs but how share you a txt file?