My routers will not light up
Hi @Cbarksdale
Greetings of the day,
Please provide the detailed description of the issue.
1) Please confirm the cable connection of your device from your router to the switch.
2) Also please confirm whether your switch and the access points are powering up or not.
3) Please check SYST and power the lights' status of the ICX7150 Switch.
Also let me add more detail to understand the LED lights of your Access points.
R510 LED lights
https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...
PWR:
2.4g:
5G:
Best regards,
Jayavidhya
Lennar Home Community
Hi Jayavidhya,
i am not tech savvy and I dont understand what your are asking me. I have 3 routers on my ceiling on each floor of my house. The routers normally blink orange or green. They are lit up at all. The router in my closet is lit up orange, but the small white square box nornally is lit up blue and it is flashing red/green. Is there anyway to discuss this via telephone??
Thank you for the information you shared,
From the case description, I could understand that your RUCKUS Setup is not working.
Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.
Could you please let us know?
1. Was there any Power outage just before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
3. Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.
Before uploading the photos, please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to the above queries or if you have any queries in this regard.
Thank you again for your patience.
Imran Sanadi
Lennar Home Community.
1.yes there was a power outage
2. On the switch i see one green light and one amber light
3. On all three of my access point no lights are on.
Thank you for the response and the information you shared.
As we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps in order to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:
How to console in the ICX-7150-C12P:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759
Below are the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.
Please let me know if you have any queries in this regard.
Even with the step by step instructions i am not tech savvy. Connecting the usb c to my home computer, downloading the software, and followings the steps are too difficult for me. Is there anyway a technician can come out to my home to complete these steps. I think it unfair that a homeowner has to complete these steps when i do not work in the tech field. Even if there is a cost i an willing to pay it. My Ring is not working because my Ruckus is not working and this is a cause for safety concerns.
